Privacy Policy for LAQM Website users

Who Are We?

Bureau Veritas UK Ltd is a company registered in England. At Bureau Veritas ensuring the security of our client’s data is a key priority and we remain committed to respecting your privacy. We promise to handle your data fairly and legally at all times. We offer complete transparency in the way that we collect data about you and how it is used.

This policy, which applies whether you phone or visit us online from a desktop, laptop, tablet or mobile, explains the what, how, and why of the information we collect when you visit our website. It also explains the specific ways we use and disclose that information.

The Collection of Personal Information

This website does not collect Personal Information.

Collecting Domain Information

Bureau Veritas UK Ltd collects domain information (e.g. IP address and referring URL’s) as part of its analysis of the use of this site. This data enables us to become more familiar with how people visit our site, how often they visit and what parts of the site they visit most often. This information is collected automatically and requires no action on your part.

Disclosure to Third Parties

The LAQM Support Website is operated by Bureau Veritas UK Ltd on behalf of Defra, the Devolved Administrations and the GLA. 

Bureau Veritas will securely share any domain information only with our LAQM Support Website contract partners in accordance with the requirements of cross organisational working as dictated to by the terms of our contract.

Mailing Lists

This website does not collect or use mailing lists.

How Bureau Veritas Ensure Privacy

We have implemented security precautions to protect the loss, misuse or alteration of your information. When you give us personal information, we make it our priority to ensure that it’s treated securely.

Your Legal Rights

Your rights relating to your personal information:

  • The right to be informed about how your data is used.
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information.
  • The right to request that we delete, stop processing or collecting your data.
  • The right to stop direct marketing messages and withdraw consent.
  • The right to complain to your data protection regulator.

If you want to exercise your rights, have a complaint, or just have questions, please contact us. You can change your marketing preferences at any time. Please send your request to

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that Bureau Veritas hold. To do so, please email your request to

Keeping your Information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Skip to content